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How msk8 Handles Your Personal Data

At msk8, your personal data is handled with care — we collect only what is necessary to operate your account, process transactions via Touch 'n Go, GrabPay, Boost…

Data collected only as neededTouch 'n Go, GrabPay, Boost dan FPX transactions securedYour rights are always activeMalaysia-region applicableContact us anytime for data requests

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What Data We Collect and Why

msk8 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with msk8, we collect identification details, contact information, and transaction records linked to your chosen payment method — whether that is Touch 'n Go, GrabPay, Boost dan FPX, or FPX bank transfer. This data is used solely to verify your identity,

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process withdrawals, and provide account support. We do not sell your data to third parties. Access to our platform depends on local law and is available where local law permits — this means data handling practices also align with applicable Malaysian regulations. Retention periods are set
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to the minimum required for compliance and fraud prevention. You may request a full copy of the data we hold about you at any time by contacting our support team directly.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about your personal data, want to request a correction, or need to ask us to delete information we hold, our dedicated support team is reachable through multiple…

Live Chat Start a live chat session from within your msk8 account dashboard at any hour. Our agents handle data enquiries, account queries and privacy requests directly in the chat window.

Email Support Send your data request or privacy concern to our support email address. Include your registered account username so we can locate your records and respond within two business days.

Help Centre Form Submit a structured privacy request through the Help Centre form in your account settings. This creates a tracked ticket so you can follow the status of your data request in real time.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply layered security practices across every part of the msk8 platform — from the moment you create an account to every transaction you make.

Data Storage

Your account data is stored on encrypted servers. We apply access controls so that only authorised personnel can retrieve personal records, and all access is logged for audit purposes.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Two-factor authentication is available on every msk8 account. We also flag unusual login activity automatically and may ask you to re-verify your identity if access patterns change unexpectedly.

Data Retention

We keep your personal data only for as long as your account is active or as required by applicable Malaysian law. Once the retention period ends, data is deleted or anonymised systematically.

Third-Party Sharing

We share data with payment processors like Touch 'n Go, GrabPay, Boost dan FPX only to the extent needed to complete your transaction. No personal data is sold or shared for marketing by third parties.

Your Request Rights

You have the right to access, correct or request deletion of your personal data at any time. Submit a request through live chat, email or the Help Centre form and we will respond within two business days.

Frequently Asked Privacy Questions

Here are the questions we receive most often about how msk8 collects, uses and protects your personal data. If your question is not listed here, reach out through live chat or email and we will assist you directly.

We collect your name, email address, contact number, and payment method details needed to process Touch 'n Go, GrabPay, Boost dan FPX or FPX transactions. We collect only what is necessary to operate and secure your account.

Payment data passed through Touch 'n Go, GrabPay, Boost dan FPX and FPX is encrypted in transit and processed by the respective payment provider. We do not store full card or wallet credentials on our own servers.

Yes. Submit a data access request through the Help Centre form or contact our support team by email. Include your registered username, and we will provide a full copy of your data within two business days.

Send a deletion request via live chat, email or the Help Centre form. We will process your request and confirm deletion within two business days, subject to any retention obligations under applicable Malaysian law.

No. We do not sell or share your personal data for marketing purposes. Data is shared with payment processors only to complete your transactions, and with service providers under strict data-handling agreements.

We retain your data only for as long as required by applicable Malaysian law or fraud-prevention obligations. Once the retention period expires, your data is deleted or anonymised in line with our internal data-lifecycle policy.

Contact our privacy support team through live chat inside your account, by email, or via the Help Centre form. All privacy concerns are handled by a dedicated team and responded to within two business days.

How msk8 Handles Your Personal Data

How to Contact Us About Your Data

Data Handling, Cookies and Account Security

Data Storage

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Your Request Rights

Frequently Asked Privacy Questions

01 What personal data does msk8 collect when I open an account?

02 How is my payment data protected when I use Touch 'n Go or GrabPay?

03 Can I request a copy of the personal data msk8 holds about me?

04 How do I request that my personal data be deleted?

05 Does msk8 share my data with third parties for marketing?

06 How long does msk8 keep my personal data after I close my account?

07 Who can I contact if I have a concern about how my data is being used?

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