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Your Rights and Our Legal Commitments

msk8 operates with a clear set of legal terms that govern how we collect, store and use your account data — and how you can exercise your rights…

Data Privacy PolicyTerms of ServiceCookie Usage TermsAccount Security PolicyJurisdiction: Malaysia
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msk8 Your Rights and Our Legal Commitments
CONTACT OUR TEAM

Reach Us About Any Legal Query

Our support team in Malaysia handles legal, privacy and account-related enquiries through multiple channels.

Live Chat Access our live chat directly from the account dashboard. We are available around the clock to handle privacy requests, terms clarifications, and data-access queries without delay.
Email Support Send a formal written request to our legal contact address for data correction, account closure or terms-related matters. We respond within one business day on all submissions.
Help Centre Our Help Centre contains detailed articles on our full privacy policy, cookie settings, data retention schedules and the steps to submit a formal subject-access request to msk8.
HOW WE HANDLE DATA

Security, Retention and Account Transparency

We have built our data practices around clear principles: collect only what is needed, secure it properly, retain it only as long as required, and make it easy for you to request…

Data Encryption

All data you submit — including payment details linked to Touch 'n Go, GrabPay and FPX — is encrypted in transit and at rest using industry-standard protocols, limiting exposure at every stage of account operation.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how pages perform. You can manage cookie preferences from your browser settings at any time without affecting core account functions.

Account Security

Two-factor authentication is available on every msk8 account. We also run automated login-anomaly checks and will notify you via your registered contact method if we detect unusual access patterns.

Retention Schedule

We retain transaction records for the period required under applicable Malaysian financial regulations. Account data is deleted or anonymised within 30 days of a confirmed account closure request, subject to any outstanding legal obligations.

Your Data Rights

You may request a full copy of the personal data we hold on your account, ask us to correct inaccurate records, or request deletion where retention is no longer legally required — all through our support email channel.

Legal Contact Path

For formal legal correspondence, including subject-access requests or dispute notices, contact our designated legal team via the email address listed in the Help Centre. We acknowledge all formal requests within 24 hours.

Common Questions About Our Legal Terms

If something in our terms or privacy policy is unclear, the answers below cover the questions we hear most often. For anything not addressed here, our support team is ready to help directly.

We collect your name, contact details, date of birth, and payment method identifiers necessary to verify your identity and process deposits via Touch 'n Go, GrabPay, Boost dan FPX. We do not collect data beyond what is operationally necessary.

After a confirmed account closure, we delete or anonymise personal data within 30 days, except where Malaysian financial regulations require us to retain transaction records for a defined statutory period.

Yes. You can submit a subject-access request at any time through our support email channel. We will compile and send a complete copy of your account data within the timeframe set by applicable local law.

Reach our legal team via the designated email address in the Help Centre. For time-sensitive concerns, live chat is also available around the clock. We acknowledge all formal legal notices within 24 hours of receipt.

We share data only with payment processors handling your Touch 'n Go, GrabPay, Boost or FPX transactions, and with identity-verification partners as required by applicable Malaysian regulations. We do not sell personal data.

Our terms are reviewed periodically. When material changes occur, we notify you through your registered account channel before the changes take effect. Access to the platform always depends on local law and is available where local law permits.

Log into your account and use the profile settings to edit basic details. For changes that require identity verification — such as updating your registered name — contact support via live chat or email with the relevant documentation.

Related Pages

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